PineWoodsAI LLC  

Support

Effective Date: March 28, 2025

Last Updated: April 2, 2026

Welcome to PineWoodsAI Support. We’re here to help you get the most out of Athena Prime, the Relational Intelligence Fabric (RIF), HealthSphere, and all our Services.

How to Reach Us

Primary Support Email: [email protected]  

We aim to respond to all support inquiries within 2 business days.

If your issue is not resolved within a reasonable timeframe, reply to your existing support thread with the subject line “Escalation Request” and your case will be prioritized.

Common Topics

Account & Access Issues  

- Login or password problems  

- Account termination or deletion requests  

- Access to HealthSphere cohort materials  

Technical & Platform Issues  

- Problems with Athena Prime or the RIF  

- Health Graph or Health Personality profile not loading  

- Wearable or third-party integration issues  

HealthSphere Cohort Support  

- Questions about live sessions or recordings  

- Program expectations and participation guidelines  

- Removal or extension requests (subject to cohort rules in the Beta/Pilot Addendum)

Privacy & Data Requests  

- Access, correction, or deletion of your personal information  

- Questions about how your data is used or anonymized  

- Opt-out requests (including Global Privacy Control / GPC)  

We endeavor to respond to privacy-related requests within 45 days as described in our [Privacy Policy](https://pinewoodsai.com/privacy).

What We Cannot Help With

Support is limited to technical, account, and platform-related questions. We cannot provide:

- Medical, psychological, diagnostic, or therapeutic advice

- Legal or financial guidance

- Crisis support

If you are experiencing a medical or mental health emergency, do not contact support. Contact 911 or the 988 Suicide & Crisis Lifeline immediately.

Important Notes

- All outputs from the Services, including AI-orchestrated insights, are for educational and exploratory purposes only. They do not constitute medical, psychological, or professional advice.

- Live session recordings (when used) are handled per our cohort rules and Privacy Policy.

- For the most up-to-date information on data practices, AI orchestration, and deletion, please refer to our [Privacy Policy](https://pinewoodsai.com/privacy), [Terms of Service](https://pinewoodsai.com/terms), and [AI Transparency page](https://pinewoodsai.com/transparency).

Feedback

We welcome your feedback on Athena Prime, HealthSphere, and the RIF. Your input during the First 9 cohort and beyond helps us improve the Relational Intelligence Fabric and the overall experience.

Thank you for being part of the PineWoodsAI community.

Contact Us  

Email: [email protected]